Please check these items:

• Bot Status is Active
• The customer chat AI is turned On
• WhatsApp Device is connected
• Your System Prompt has been saved
• The customer message is received in the system

If the bot still does not reply, please contact Lucco Support.

Bot Status controls the whole AI Bot system.

If Bot Status is off, the AI will stop replying to all customers.

AI On / Off controls only one selected customer chat.

If AI is off for one customer, the bot will not reply to that customer only.

Go to the Dashboard page.

Look for WhatsApp Device.

Click Connect WhatsApp and scan the QR code using your business WhatsApp account.

Please make sure the WhatsApp number is the same as the system WhatsApp number.

No.

You must use the same WhatsApp number shown under WhatsApp Device.

If you scan using another WhatsApp number, the account may not connect correctly to the system.

Go to the My Bot page.

Edit the System Prompt / Instructions section.

Add or update your company information, products, services, pricing, booking rules, and reply requirements.

After editing, click Save.

The AI reply depends on the information provided in your System Prompt and Smart Inventory.

If important company details are missing, the AI may not answer correctly.

Please update your prompt or add more product and service information into Smart Inventory.

Yes.

The AI can reply in different languages based on your bot settings and prompt instructions.

You can set the preferred languages in My Bot → Languages Spoken.

Yes.

Go to the Chats page.

Select the customer chat.

Click AI Off at the top right side of the chat.

The AI will stop replying to that customer only.

Go to the Chats page.

Select a customer chat.

Click the Tag button.

Choose the labels you want to assign, then click Apply Labels.

You can also create a new tag if needed.

Yes.

Go to the Leads page.

Click Export CSV.

The system will download your lead data as a CSV file.

Smart Inventory allows you to add product information, service details, pricing, photos, brochures, and proof into the system.

This helps the AI Bot understand your business better and reply customers with more accurate information.

You can upload:

• Product photos
• Service photos
• Brochures
• Price lists
• Product details
• Floor plans
• Menus
• Customer reviews
• Before and after photos

Keyword Triggers allow the bot to automatically send media or links when a customer message matches specific keywords.

For example, if a customer asks for a catalogue, the system can automatically send the selected file or link.

For video content, it is recommended to use External Link.

You can paste a YouTube link, website link, or Google Drive link.

This is better because video files may be too large to upload directly.

Please check:

• The rule is active
• The keyword is correct
• The match logic is suitable
• The uploaded file or link is correct
• The customer message contains the trigger keyword

This depends on your bot settings.

If your business does not want the AI to confirm bookings automatically, you must clearly state this rule inside the System Prompt.

For safer handling, the bot can collect customer details first and pass them to staff for confirmation.

Campaigns allow you to send WhatsApp messages to selected leads from the Lucco AI system.

You can use it for updates, reminders, follow-ups, promotions, or announcements.

If you are unsure how to set up or fix something, please contact Lucco Support for assistance.